Frequently Asked Questions

Secured payment

Gumroad will process all sales from Templates Supply with secure payment.

We accept the following payment methods:

  • Discover
  • Visa (including Visa Electron)
  • Mastercard
  • AMEX
  • Maestro
  • Diner’s Club
  • PayPal

Shipping

Right now, all the templates and products on Templates Supply are available in digital form only. You do not need to create an account to buy a template. Gumroad will provide digital downloads and generate an invoice should you need one.

Returns

Digital products are not eligible for returns.

How-To / Guidelines

Each template comes with complete documentation, a full description is available here, on Gumroad and within each template file. We made an effort to write consistent documentation for every file to help you understand exactly how to use and what to expect from a template. Everyone should be able to make the most of each template, regardless of their skill level. If you are an entry-level InDesign user, don’t worry. The templates are easy to use. Using a template won’t turn you into an InDesign guru right off the bat, but the point is to help you fill your presentation with text and images worrying less about the form. If you are already an InDesign expert, remember, a template is a useful starting point, an aid and a great time-saver.

Third parties

Designing a layout usually starts with the smallest unit, often, a particular font size, upon which we build a grid that becomes the skeleton of the entire document. So each template design relies on specific fonts and sizes. As such, changing a font may yield unexpected results. We select beautiful system fonts for most of our templates so you can start using them right away. For InDesign, Adobe Typekit should cover you if a font is missing on your machine. When a template requires a specific font license, we always tell you that upfront. Any template intended for Adobe software will work on both PC and Mac. You must have a license or a subscription from Adobe to use InDesign, Photoshop, and Illustrator. Pages, Keynote and Numbers belong to Apple free productivity suite and only work on Mac, sorry. We encourage you to always own the proper license for any font family you want to use.

Maintenance and updates

All the templates featured here are either free or have a one time fee. As a customer, you’ll receive free updates until we no longer support a product. You may get an update once or twice a year. An upgrade sometimes fixes a minor issue, like a typo, or may also involve substantial changes.

Support and contact

For any question about a template, feel free to reach out. Please write about your issue, inquiry or suggestion in detail to help us help you.